Verizon Eats Its Own Clouds
Verizon Communications has reduced operating costs and boosted IT performance 400% by restructuring its cloud-computing processes internally and switching to a virtual approach in its data center through an aggressive process of consolidating its hardware and software platforms, the company said at an industry event today. “We were able to reduce our costs to one-third or less of what we were spending,” said Fari Ebrahimi, chief information officer for Verizon Services.
Verizon’s cited 400% performance improvement and cost reduction of 66% for their IT was achieved through virtualization, consolidation and outsourcing (in particular in their call centre operations). The improvement is in the cumulative performance (unclear whether it is interms of dollars or customers supported with far fewer systems and support personnel & reduced call centre volume) of the areas their implementation has touched.
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